Alorica Inc., a trusted global leader in digital customer experience (CX) solutions, today announced it has been named a Leader in the 2022 Gartner Magic Quadrant for Customer Service Business Process Outsourcing (BPO) for the second year in a row.
“We are honored to be recognized as a Leader by Gartner for the second consecutive year,” said Greg Haller, COO at Alorica. “As the consumer landscape continues to shift, Alorica has proven to be the right solutions partner for the most progressive brands looking to elevate their customer experience (CX) strategies, execution and outcomes with best-in-class technology and data security.”
Alorica’s consultative approach to deliver customized tools, talent, and processes help achieve business outcomes at scale and establish Alorica as a digital CX leader. Its tailored solutions enable clients across all industries to reach their full potential through growth and expansion, customer loyalty and engagement, actionable insights, omnichannel functionality, and contact center optimization to maximize investments. As a result of Alorica’s unwavering vision and execution, the company has become a leading BPO known for its flexible work-at-home operating model, Alorica Anywhere, which offers enhanced, industry-leading customer data security and privacy technology that delivers proven performance and high employee satisfaction.
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Haller added, “Our clients are at the forefront of a new, digital-first economy, one that rewards personalized and substantive customer interactions across all channels. Alorica’s expertise, flexibility and unmatched focus on recruiting, retaining and developing talent will help our valued partners confidently navigate this new era with a partner recognized as the employer of choice for thousands around the world.”
Gartner is a company that delivers actionable, objective insight to executives and their teams. The annual Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. BPOs in the report were evaluated based on 15 criteria including customer experience, market strategy, product/service, operations and innovation, among others. The research enables companies to get the most from market analysis in alignment with their unique business and technology needs