Revation Systems, a digital Contact Center as a service platform for highly regulated industries, announced a new milestone in its momentum. Today, over 600 banks and credit unions in the U.S. are using LinkLive, the company’s secure digital engagement platform, to offer a modern customer experience to their clients while enabling deeper customer engagement.
“The company’s focus on innovation in contact center technology is exciting and we know that we can rely on them to help us continue to improve our digital customer service. With LinkLive and Revation, we know we can always count on stellar service and innovation”
According to Statista, the momentum for consumers to embrace digital banking has continued unabated, jumping from 61.3% in 2018 to over 65%. The recent COVID-19 pandemic further accelerated the transition from legacy to digital banking; Digital First Banking Tracker found that 78% of American consumers now prefer to bank digitally, for example. As a result, financial institutions are working to keep up with consumer expectations by combining technology and human touch to provide better customer experiences. Indicative of this trend, 180 of Revation’s 600+ financial customers have signed on in the last 24 months alone.
LinkLive, the company’s flagship CCaaS platform, is purpose-built for banks and credit unions to meet the growing demand for highly secure digital communications with their customers, business partners, clients, and employees. LinkLive unifies critical channels like secure messaging, voice, SMS, file sharing, co-browse and more in a centralized, cloud-based experience designed with the highest security qualifications in mind. In addition to unifying digital channels, LinkLive’s artificial intelligence features streamline agent experiences, reducing workloads for less critical tasks to allow agents to focus on more complex customer support challenges. Customers include Newburyport Bank, First Republic, South State Bank, Columbia Bank and SalemFive.
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“Revation designed and built LinkLive to address the specific security, customer engagement, and digital interaction needs of today’s banks and credit unions – balancing innovation and a modern engagement model with the highly regulated security requirements of today’s banking industry,” said CEO and Co-founder Perry Price. “It comes as no surprise that LinkLive is the most trusted CCaaS platform among banking customers. LinkLive is the result of our exceptional industry focus, continued product innovation, and years of collaboration with our banking customers that allowed us to reach this significant milestone in our company’s history. We are thrilled to continue our journey as we focus on new challenges and opportunities that our customers bring to us as a part of their rapid digital transformation.”