Strategic collaboration combines ServiceNow’s leading AI and workflow automation capabilities and SoftwareOne’s licensing consultancy to optimize and de-risk IT investments, and accelerate digital transformation
ServiceNow, the AI-powered platform driving business transformation, and SoftwareOne Holding AG, a global leader in software and cloud solutions, have announced a strategic multi-year partnership aimed at accelerating IT modernization in the cloud. The collaboration will leverage the strengths of both companies to deliver enhanced value for customers, combining ServiceNow’s industry-leading workflow automation with SoftwareOne’s deep expertise in software and cloud services.
The initial phase of the partnership will introduce a joint solution designed to help businesses optimize their IT operations and maximize the return on investment (ROI) from software and cloud expenditures. By integrating ServiceNow’s advanced automation capabilities with SoftwareOne’s cloud and software expertise, customers will gain greater visibility into their IT assets, control software costs, and establish a solid data foundation to support AI, security, and modernization initiatives.
This strategic alliance is set to enhance operational efficiency, accelerate innovation, and unlock new avenues for growth. Businesses will benefit from comprehensive solutions that streamline and automate platform services, improving both employee and customer experiences. By simplifying processes and optimizing IT operations, organizations can achieve a seamless, intuitive user experience that enhances productivity and drives customer satisfaction.
“Enterprises navigating cloud-first strategies face the challenge of modernizing applications to maximize the value of existing software and hardware investments. SoftwareOne has been a proud ServiceNow Elite partner for years, helping our joint customers unlock the value of their software, cloud, and technology investments,” said Raphael Erb, CEO at SoftwareOne. “This strategic partnership represents a natural progression in our shared mission to help organizations digitally transform while optimizing their IT ecosystems. The newly released offering will drive savings and growth for customers at a time of rapid transformation, when cost savings and consolidation matter more than ever.”
Also Read: MorganFranklin Cyber Appoints Keith Hollender as CEO & Pete Schile as President
“As businesses navigate economic uncertainty, the need to reduce costs while maintaining momentum is more critical than ever,” said Erica Volini, SVP Global Partnerships and Channels at ServiceNow. “Our partnership with SoftwareOne is strategically designed to help organizations manage these pressures and deliver lasting value even in challenging times. This collaboration emphasizes both companies’ commitment to customer-centric innovation, operational excellence, and measurable business impact. It underscores our shared commitment to empower customers to unlock new opportunities for innovation and growth at scale.”
SoftwareOne provides global support to businesses by offering comprehensive insights into IT asset management, resource allocation, cost control, and risk mitigation. Since becoming a ServiceNow Elite partner in 2017, SoftwareOne has amassed over 350 ServiceNow certifications and developed key competencies across various regions, including Germany, Austria, Switzerland (DACH), the Netherlands, the UK, France, and North America. Its capabilities were further bolstered by the acquisition of Beniva Consulting, a specialized provider of professional services for ServiceNow platform implementation.
With this strategic partnership, ServiceNow and SoftwareOne are poised to deliver a robust IT modernization framework that empowers organizations to streamline operations, enhance security, and drive digital transformation at scale.