Carbyne, the leading provider of cloud-native public safety communications, is thrilled to announce a new partnership with NWN Carousel, the leading cloud communications service provider, to integrate Carbyne’s NG911 Cloud Native Call Handling solutions into NWN Carousel’s resale portfolio. This collaboration marks a significant step towards modernizing the 9-1-1 system through advanced technology, ushering in an era of enhanced public safety through advanced integration with NWN Carousel’s Experience Management Platform (EMP) services.
Carbyne’s NG911 solutions leverage cloud-native technology to streamline emergency communications, provide real-time data, and enhance the overall effectiveness of the emergency response. The combination of Carbyne’s state-of-the-art cloud-native technology with NWN Carousel’s EMP services will revolutionize the way emergency services communicate, making the process faster, more reliable, and more efficient than ever before.
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NWN Carousel’s Experience Management Platform (EMP) unifies the people, processes, and technology required to operate, optimize, and transform cloud, and on-prem, ecosystems. EMP provides a range of features and capabilities to help manage and support public safety, including:
- A unified view of all systems and devices
- Monitoring and management of devices and systems and user experience
- Support for a range of Unified Communications and Collaboration tools to help employees stay connected
- Security and compliance features to ensure that all access to company resources is secure
- Integration with popular cloud-based productivity and collaboration platforms, including NG911 Cloud Native Call Handling solutions
- Enhanced analytics capabilities, allowing organizations to gain insights into their IT systems
“Carbyne‘s NG911 integration with our EMP services portfolio is a strategic enhancement for NWN Carousel and a significant advancement for the wider public safety industry,” said Mark Moretti for NWN Carousel. “This partnership empowers us to enhance how 9-1-1 services operate, increasing their capacity to handle emergencies and ultimately save lives. It not only strengthens and diversifies our product portfolio but also enables us to play a pivotal role in modernizing public safety through technology innovation.”
One of the key technologies powering this partnership is Carbyne’s APEX, an NG911 cloud-native call-handling solution that provides call-takers with the tools to manage and prioritize emergency calls effectively. By integrating real-time data, video, chat, language detection, translation, and more into a single intuitive interface, APEX call handling streamlines information gathering and dispatching resources, drastically reducing emergency response times.
SOURCE: PRNewswire