Company views recognition as a reflection of its commitment to advancing clinical communication and productivity for improved care delivery in all settings
PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, announced that it has been positioned as a Leader and furthest for Completeness of Vision in the 2024 Gartner Magic Quadrant for Clinical Communication and Collaboration.1 This follows last year’s inaugural report for the segment that recognized PerfectServe as highest in Ability to Execute.
In line with its placement in the Magic Quadrant, PerfectServe’s Unite platform continues to evolve, delivering the full spectrum of capabilities needed to enhance care collaboration, including:
- Secure communication: Ensuring timely and protected messaging across the care team to improve response times and care coordination.
- Provider and staff scheduling: Streamlining complex schedules with a powerful, flexible solution that helps healthcare organizations meet coverage demands and reduce provider burnout.
- Modern operator console: A cloud-based solution with intuitive workflows that boost operator efficiency and enhance caller experience across call, contact, and transfer centers.
- Patient & family communication: Engaging patients and their families to improve outcomes, enhance satisfaction, and support a more collaborative care experience.
- Advanced routing: PerfectServe has long been distinguished by its Dynamic Intelligent Routing® technology, which automatically integrates care team assignments, schedules, and real-time information to ensure messages, calls, alerts, and alarms are delivered to the right person at the right time.
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“It’s our strong belief that this recognition from Gartner reflects the long-term vision and effort that went into building Unite as a truly integrated platform,” said Guillaume Castel, CEO of PerfectServe. “Our strategic acquisitions and product development have delivered far more value than the sum of their parts. Our clients see the difference as we continue to focus on accelerating care delivery, improving workflows, and supporting caregiver well-being across healthcare. PerfectServe is driving productivity and positioning customers to adapt to the next phase of care delivery.”
“PerfectServe has been a valued partner to Bon Secours Mercy Health for many years, which is a rare and appreciated quality in the health IT space,” said Mike Hibbard, CIO of Bon Secours Mercy Health. “Their solutions are effective, adaptable, and capable of scaling to meet our evolving needs. Through projects like Care Mobility, where we’re equipping many of our nurses with smartphones, PerfectServe is helping us improve clinical workflows and enhance team communication. We look forward to collaborating on even more ambitious projects in the future.”
Source: PRNewswire