Chargeflow and SEON have announced a strategic partnership to deliver an integrated solution that addresses both pre- and post-transaction fraud challenges for online merchants. This collaboration combines SEON’s AI-driven fraud prevention capabilities with Chargeflow’s automated chargeback management platform, providing merchants with a seamless, end-to-end defense against fraudulent activities. By integrating SEON’s real-time fraud detection and data enrichment tools via API, Chargeflow enhances its ability to identify suspicious transactions and automate the chargeback dispute process, thereby increasing revenue recovery for merchants. SEON’s solution, which includes digital footprinting and device intelligence, empowers over 5,000 businesses globally to prevent threats before they occur. Chargeflow’s platform, trusted by over 15,000 merchants, offers a fully managed, end-to-end chargeback solution that automates disputes and provides actionable insights.
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The partnership aims to alleviate the operational strain on merchants, especially small and medium-sized businesses that often lack dedicated fraud teams, by reducing manual processes and false positives that negatively impact customer experience. Matt DeLauro, President, GTM at SEON, stated, “Fraud and chargebacks directly impact merchants’ profitability, especially for teams with limited resources. Our new automated chargeback solution enhances our existing eCommerce solutions and helps merchants efficiently manage disputes while staying ahead of emerging fraud patterns.” Michael Draper, Vice President of Engineering at Tecovas, shared his experience, saying, “We recently integrated SEON’s eCommerce fraud solution and automated chargeback management, which reshaped our operations. Their tools greatly streamline how we handle vetting transactions, allowing our team to focus on growing the business.” This partnership represents a significant advancement in providing merchants with a comprehensive, scalable solution to combat the increasing complexity and volume of online fraud and chargebacks.