SysAid is one of 10 vendors included in the report, evaluated on Completeness of Vision and Ability to Execute
SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, announced that it has been named in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management.
SysAid has been recognized for the AI for End-User Self-Service Use Case.
Reinforcing customer satisfaction
Complementing its Magic Quadrant recognition, SysAid also got the highest Overall Score in the May 2025 Gartner® Peer Insights™ ‘Voice of the Customer’ report for AI in IT Service Management. SysAid believes this highlights the company’s exceptional customer satisfaction, seamless deployment, and commitment to delivering AI-driven innovation and support.
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Leadership perspective
“In my opinion, SysAid’s recognition in Gartner Magic Quadrants, among select vendors in the ITSM industry, speaks to our longstanding role in shaping service management,” said Avi Kedmi, CEO at SysAid. “To us, our position in the recent Magic Quadrant for AI Applications in ITSM reflects our mission to liberate organizations by putting AI to work for them and their people. It also highlights the rapid pace of innovation delivered in our platform. We are proud to be at the forefront of AI in ITSM, empowering IT teams to deliver impactful service at scale.”
Source: PRNewswire