Hitachi Digital Services has introduced Hitachi Application Reliability Center Agents (HARC Agents), a next-generation enterprise platform designed to operationalize trusted agentic AI. By combining the full AI lifecycle from design and optimization to deployment the platform enables organizations to accelerate mission-critical innovations while achieving measurable business impact. With HARC Agents, enterprises can deploy scalable AI systems in 30% less time than traditional approaches, significantly reducing time-to-value.
At its core, HARC Agents brings together four critical AI resources:
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R202.ai: A framework that standardizes the development and deployment of enterprise-grade AI workloads with reliability, accountability, observability, and optimization.
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HARC for AI: Hitachi’s Application Reliability Center, offering managed and professional services to operationalize AI systems with continuous availability, performance reliability, and cost efficiency.
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Agent Library (New): A repository of pre-built, interconnected AI agents that accelerates the development of complex AI solutions while maximizing their business outcomes.
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Agent Management System (New): A centralized dashboard that simplifies governance, compliance, and performance monitoring across enterprise-wide agentic AI deployments.
“Simply put, HARC Agents exists to make AI enterprise-ready fast and at scale. In today’s unforgiving business environment, only companies that harness AI at full power will survive and thrive. Generic AI solutions may look good in demos, but they aren’t designed for mission-critical business use and will fail under real pressure,” said Roger Lvin, general manager of Hitachi Digital Services. “Too many technology partners simply run pilots, grab headlines, and talk theory. Hitachi differentiates itself by delivering operational AI that scales globally, protects the business, ensures compliance, mitigates risk, and drives measurable results directly tied to business strategy. The future belongs to those who act with precision and purpose, and to those who choose partners with a proven track record of transforming AI into real business value.”
The launch of HARC Agents comes at a time when enterprise AI adoption is rapidly accelerating. IDC forecasts that global spending on AI technologies will reach $630 billion by 2028 at a CAGR of approximately 30%, with agentic AI capturing the majority of this investment. However, Gartner cautions that nearly half of agentic AI projects could be abandoned before production by 2027 due to high costs, complexity, and uncertain ROI.
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The complexity of building enterprise-grade AI systems from design and proof of concept to prototyping and production often makes the journey lengthy and resource-intensive. By leveraging automation and agentic AI, HARC Agents is engineered to streamline this process, minimizing risk while ensuring reliable, production-ready AI deployments.
“Imagine investing tens of millions in an AI system designed to handle critical operations, only to discover a year later that it’s unreliable, unsecure, and unready for production. Businesses can’t afford to bet their future on AI that’s fragile or a fad. With HARC Agents, we’ve laid the foundation for agent systems that are not only secure and reliable, but also deeply integrated into IT and operational environments. Our approach ensures enterprise-wide observability and operational readiness from day one, transforming innovation into scalable and sustainable impact,” said Premkumar Balasubramanian, CTO at Hitachi Digital Services.
Expanding Enterprise AI with New HARC Agent Resources
The Agent Library, one of the newly introduced resources, includes more than 200 specialized agents sourced from across the Hitachi Group. These agents support six domains Industrial AI, Operational AI, Engineering AI, Analytical AI, Security AI, and Cloud AI. Initially leveraged by Hitachi engineers during system development, they continue operating for clients to ensure long-term efficiency and scalability. The library will expand as new agents are created to meet evolving client needs.
In parallel, Hitachi Digital Services launched the Agent Management System (AMS), a unified control layer that provides enterprise-wide visibility and governance over diverse agent platforms, including Copilot Studio, Google Agentspace, Lyzr, and Ema. By centralizing lifecycle management, AMS enhances security, scalability, and compliance for enterprise AI deployments.
“Hitachi has long promoted the use of AI at all levels of the organization, from senior management to frontline engineers, supporting diverse applications such as business risk analysis and predictive maintenance. This is made possible by our decades of experience in designing and operating IT systems. It is the deep domain knowledge embedded in our products and systems that allows us to successfully deploy agentic AI. HARC Agents represents a future where AI is not just a tool, but a partner that augments human capabilities and helps solve societal challenges. Through digital innovation, Hitachi is committed to delivering value to all and creating a safe, secure, and sustainable society a harmonized society,” said Jun Abe, Chairman of the Board of Hitachi Digital Services, Executive Vice President of Hitachi, Ltd., and General Manager of the Digital Systems and Services Division.