Fiserv, a leading global provider of payments and financial services technology solutions, announced an expanded strategic agreement with Microsoft to further integrate artificial intelligence across its platforms and workforce. This expanded collaboration is designed to accelerate innovation, increase internal productivity and deliver next-generation AI-enabled solutions that enable financial institutions, businesses, and consumers worldwide.
Through the expanded partnership, Fiserv will begin to implement Microsoft 365 Copilot for its entire global workforce to enable them to utilize the powerful AI tools that help optimize work processes, enable better decision-making, and increase overall productivity. On the other hand, Fiserv is set to expand the deployment of the Microsoft Azure-based Foundry platform to ensure that the platform’s capability to securely and safely develop and control AI applications is utilized to drive efficiency as well as new revenue streams for the company.
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“By embedding AI inside our workforce and development platforms, we’re not simply improving how we operate; we’re transforming how Fiserv delivers the next generation of innovation for our clients,” said Guy Chiarello, Vice Chairman, Fiserv. “This collaboration with Microsoft enables us to bring intelligent capabilities to market with greater speed and scale, unlocking smarter, more differentiated solutions that help our clients grow, compete, and lead in today’s rapidly evolving fintech and payments landscape.”
From Microsoft’s perspective, the partnership accelerates digital transformation in financial technology. “Together with Fiserv, we’re bringing the power of generative AI to transform how financial technology is built and delivered,” said Karen Del Vescovo, Corporate Vice President, Financial Services, Microsoft. “By combining Microsoft 365 Copilot and Microsoft Foundry with Fiserv’s deep industry expertise, we’re enabling innovation that will help Fiserv’s workforce achieve new levels of efficiency and productivity. This collaboration shows what’s possible when industry leaders come together to redefine the future of work and customer experience.”
Building on a Strong AI Foundation
The expanded collaboration builds on Fiserv’s current use of AI technologies. The company has already processed more than 100 billion tokens in Microsoft Foundry, enhancing product capabilities, client servicing experiences and its internal developer gateway. Additionally, over 8,000 Fiserv software engineers are leveraging Microsoft’s GitHub Copilot to boost development velocity and accelerate delivery of solutions to market.
Beyond internal tools, Fiserv has long integrated AI and machine learning across its product portfolio, powering robust fraud detection, smarter risk management and personalized engagement for financial institutions; improving decision-making and authorization rates for merchants; and driving compliance and client servicing efficiency. The company is now focused on advancing its AI stance from intelligent automation toward agentic intelligence, reflecting a deeper, more autonomous integration of AI capabilities across its services.