ServiceNow, the AI control tower for business reinvention, announced an expansion of its strategic partnership with Microsoft that brings order to the chaos of AI agent sprawl. The partnership includes a deepened product integration between ServiceNow AI Control Tower and Microsoft Agent 365, extending AI Control Tower’s existing governance across Azure-backed Microsoft Foundry and Copilot Studio to Microsoft Agent 365’s AI agent ecosystem. ServiceNow AI specialists will also be available in the Microsoft Agent 365 Marketplace, allowing the ServiceNow Autonomous Workforce to operate across the Microsoft 365 tools that employees use.
Governing AI agents is critical, now more than ever, as enterprises accelerate their deployment of agentic technology across systems, teams, and tools at unprecedented speed. Realizing the full value of this investment requires a unified approach to governance, identity and permission management, and control that spans every platform across which AI agents operate. ServiceNow is working with partners like Microsoft to give enterprises the visibility to see AI agents, models, tools, and prompts in their environment, which gives them the control to govern them consistently and the interoperability to put them to work across the tools employees already use.
“ServiceNow and Microsoft are helping organizations maximize value from every AI investment,” said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. “With this expanded integration, customers can securely apply governance across ServiceNow and Microsoft environments with integrated visibility and controls, while putting ServiceNow Autonomous Workforce to work across the Microsoft 365 environment. This is an example of what it means to put AI to work at enterprise scale, with the trust and interoperability that business transformation requires.”
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“One of the most important things we can do for enterprises is bring intelligence and action together in a secure, connected way,” said Charles Lamanna, executive vice president, Copilot, Agents, and Platform at Microsoft. “That’s why we’re excited to collaborate with ServiceNow, bringing their AI expertise into Microsoft 365 to add workflow intelligence on top of that secure foundation. Together, we’re helping customers act on insights more quickly and drive meaningful outcomes across their business processes.”
Unified control for a multi-agent enterprise
ServiceNow AI Control Tower already connects to Microsoft Foundry and Copilot Studio to discover AI assets, enforce governance policies, and drive consistent oversight. The new AI Control Tower integration with Microsoft Agent 365 expands these capabilities by extending visibility and governance insights across Microsoft Agent 365’s AI agent ecosystem. This gives IT and operations teams enhanced visibility into agent activity across ServiceNow and Microsoft ecosystems, regardless of where these agents were built or deployed.
Through the integration, ServiceNow AI Control Tower gives administrators the ability to review and approve ServiceNow AI specialists prior to submission to the Microsoft Agent 365 Marketplace, where Microsoft publishing and policy controls apply. This helps ensure that every ServiceNow AI specialist that interoperates with the Microsoft 365 environment has been vetted, permissioned, and authorized for deployment.
ServiceNow AI specialists come to work across Microsoft 365 applications
In the Microsoft Agent 365 Marketplace, a ServiceNow AI specialist will appear in the org chart as a digital employee with defined roles, permissions, and accountability.
This allows the AI specialists to be able to take actions such as drafting a Word document, responding to email messages in Outlook, or acting on an assigned comment in PowerPoint, subject to Microsoft 365 permissions, identify, and admin policy controls, while consumption is tracked across both ServiceNow’s and Microsoft’s metered usage models.
SOURCE: Businesswire