Cognizant has announced a strategic integration linking its Cognizant Neuro® AI Trust platform with ServiceNow to deliver a continuous, automated AI governance infrastructure built for the regulated enterprise. By pairing ServiceNow’s AI Control Tower—which serves as a unified command center for observability with Cognizant’s real-time assurance layer and library of specialized Guardian agents, the joint solution helps organizations actively enforce compliance across complex, multi-cloud, and third-party agentic networks. The platform comes equipped with pre-built guardrails aligned to major international frameworks like the EU AI Act, NIST AI RMF, and ISO 42001, effectively pivoting corporate oversight from static periodic auditing to a continuous, execution-driven operating model. Commenting on the operational necessity of this rollout, Sriram Kumaresan, Global Head of Cloud and Infrastructure Services at Cognizant, stated, “The market has solved AI access. What enterprises now need is the ability to operate AI responsibly at the scale and speed their businesses demand. With this integration, customers gain not just a platform for visibility, but an active operating layer that helps organizations operationalize and monitor responsible AI behavior continuously as their systems learn, adapt and act.”
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Underscoring the critical importance of a centralized oversight architecture, John Aisien, senior vice president and general manager, Central Product Management, Security & Risk at ServiceNow, added, “The agentic AI terrain is expanding quickly in scope and in business impact, and yet the visibility gap is palpable. AI Control Tower gives organizations a single command center to govern every model, every agent and AI asset, and their identities and associated permissions across the enterprise, not just inside ServiceNow. Together with Cognizant, we’re closing this gap: connecting deployment to accountability, through a unified approach to governance. With a comprehensive framework for discovering, monitoring, managing and scaling AI, organizations can accelerate innovation while maintaining trust and control across their operations.” Ultimately, this partnership resolves a critical corporate bottleneck, transforming AI governance from a source of operational friction into a scalable accelerator for business transformation.