Hexnode UEM, the enterprise software division of Mitsogo Inc. announces a strategic integration with ServiceNow to bridge the operational gap between unified endpoint management (UEM) and IT service management (ITSM). With this partnership, a secure, bidirectional connection, linking Hexnode UEM capabilities directly to ServiceNow Incident Management has been made. Automatically synchronizing over 25 million records, including device data, user assignments, and application details, with ServiceNow’s Configuration Management Database (CMDB). The integration supplies IT support teams with extensive real-time context. It means now system administrators can look up device ownership, compliance status, and historical logs instantly right from their active service desk ticket forms. Apart from visibility improvement, the structure also grants helpdesk members the ability to perform major, remote endpoint remediation operations, such as locking vulnerable hardware, wiping data remotely, enforcing kiosk modes, or applying patches, straight from the ServiceNow AI Platform which means there are no longer delays caused by the necessity to switch between different management applications, and it Much increases the mean time to resolution (MTTR) with both platforms remaining traceable, and the event sequence being kept in time.
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Emphasizing how this alignment reshapes modern digital workplace operations, Sahad M, Chief Technology Officer at Hexnode, stated: “Enterprises rely on IT to keep every device and service running seamlessly, and efficient incident resolution plays a vital role in achieving that. Our integration with ServiceNow is a force multiplier for handling device incidents, helping IT agents to deliver faster, more effective support. This is a key part of our strategy towards the convergence of ITOps and SecOps, bringing all these functions together in one workflow.” Exclusive to customers on Hexnode’s Ultra plan, the authenticated integration is now live and downloadable through the ServiceNow Store.