Esri, the top geographic information system (GIS) provider internationally, has just revealed ArcGIS for ServiceNow, a novel bidirectional integration bringing two leading platforms together for the very first time. This integration enables location intelligence to be infused into everyday enterprise workflows without leaving the user’s desk. From utilities, government to healthcare, energy, and telecom sectors, users now may show live operational datasets, like active incidents permitting facilities, and work orders, through maps developed using ArcGIS embedded in the ServiceNow AI Platform, alongside accessing ServiceNow business records within the ArcGIS ecosystem. The solution comprises basically of two major parts: the ServiceNow Connector that pushes the most accurate, up-to-date, real-time business data straight from ServiceNow into the ArcGIS system for complex spatial analysis. Then there’s ArcGIS Maps for ServiceNow that carries out authoritative GIS web maps, embedding such information within the daily work context of ServiceNow users.
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Thanks to the merging of such platforms, the integrated solution addresses one of the biggest problems related to business processes, data duplication across systems and lack of synchronization in operations, This way letting teams identify the location of events at glance and make a swift response all at once without switching between different and incompatible software systems. Highlighting the market impact of this partnership, Brian Cross, Esri head of Professional Services, stated: “As leading enterprise platforms, ServiceNow and ArcGIS are used side-by-side in hundreds of thousands of organizations, so this integration meets a vital demand. The ability to work seamlessly across platforms is critical for agile operation, and ArcGIS for ServiceNow bridges the gap between business systems and the real-world insights only GIS delivers.” Expected to debut in beta shortly after the Esri User Conference, this integration effectively bridges the gap between business process management and real-world geographic context.