CareAR™, a Xerox company and service experience management (SXM) market leader, announced the availability of CareAR Experience Builder™, a new visual augmented reality and AI based design tool that enables anyone to create self-guided instructional experiences at scale.
With a no-code, drag-and-drop interface, organizations can now rapidly design and deploy intelligent and immersive self-guided instructional experiences for field technicians, employees, or customers viewed on standard mobile devices or wearables. Everyone is instantly empowered anytime with expertise and “know-how” to perform heightened functions and independently complete tickets and tasks faster.
Self-service instructional experiences can seamlessly be added to level-up any service management workflow, product offering or asset ranging across industries and B2B or B2C use cases, from maintenance, inspection, and repair to manuals, unboxing, set-up guides, tutorials, and frequent how-to’s. Through a digital and visual design, instructional experiences are extremely intuitive and incorporate 2D content such as video along with CareAR’s patented 3D augmented reality, digital twin visualization, and AI computer vision for visual verification of steps or task completion, ensuring high levels of productivity, accuracy, and consistency.
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“It’s truly exciting to witness the tangible results that our customers substantially reported while easily creating and consuming self-guided instructional experiences utilizing CareAR Instruct and Experience Builder.” said Sam Waicberg, Co-founder and President of CareAR. “The service experience is ripe for transformation. Service workers and customers deal with massive amounts of static paper and pdf-based content. The flexibility to generate new or modify existing instructional flows in a matter of minutes, and automatically make those updates available is nothing short of revolutionary.”
“We are continuously seeking new ways of thinking and working collaboratively with our partners as a catalyst for change. If we can rethink the systems and technologies underpinning some of our processes, then we remove costs and improve outputs for our customers,” said Ralph Powell, Business Development Director, Sapphire Utility Services. “Building immersive experiences in CareAR’s Experience Builder enables our operatives to have real-time access to the most accurate information, responding to incidents with the expertise needed to resolve issues right the first time. The results are improved safety and compliance, faster and more cost-effective resolutions, and improved customer experiences – which we can continuously refine and improve.”
SOURCE: PR Newswire