Netcracker Technology has entered into a strategic partnership with carrier T-Mobile as part of a multi-year plan to evolve and modernize its wholesale BSS platform. We announced that we have expanded and extended our relationship.
T-Mobile Wholesale plans to expand its BSS capabilities into areas such as MVNO Partner Portal, Partner Configuration, Product Catalog, and Billing, allowing the company to offer innovative services and solutions to MVNO customers. Become. For example, by leveraging the capabilities of the Netcracker GenAI Telco Solution to improve customer care and customer interactions, overall customer satisfaction is expected to increase.
In addition to expanding BSS capabilities , Netcracker will continue to provide managed services for T-Mobile’s wholesale BSS. This will allow T-Mobile to focus on driving revenue and loyalty while strengthening its market leadership position and providing wholesale customers with more opportunities to create unique solutions.
“We are thrilled to have T-Mobile Wholesale’s growing global wholesale business,” said Dan Thygesen, senior vice president and head of T-Mobile Wholesale’s growing wholesale business. “T-Mobile has expanded beyond its fast-growing core wholesale business into more disruptive areas. It brings new ways to leverage spectrum, which will drive new opportunities and change the landscape of the U.S. market.”
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“Netcracker is proud to work with T-Mobile to bring an innovative, forward-looking strategy to America’s largest and fastest 5G network ,” said Frank Detralia, Netcracker Chief Customer Officer. states. “It is a privilege to work with such a disruptive company with a vision to help MVNO and IoT customers truly innovate, and we are excited for even more successes in the future.”
Rapid digitalization is changing the landscape of today’s communications market. Constantly changing customer needs and behaviors require service providers to quickly adapt and diversify their operations to deliver the results customers expect. Building digital ecosystems, anticipating customer demands, and delivering digital-first experiences are essential for service providers to drive innovation, expand into new markets, and become disruptors in the 5G era. .
Netcracker Technology, a wholly owned subsidiary of NEC Corporation (NEC), has the expertise, culture and resources to help service providers around the world transform their businesses to succeed in the digital economy. We have innovative solutions, value-driven services, and a 30-year uninterrupted delivery track record, including our flagship cloud-native NetCracker Digital Platform, to help service providers achieve their digital transformation goals. We help you achieve this, accelerate your organization’s evolution from a telco to a techco, and drive business growth and profitability.
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SOURCE: Businesswire