Rimini Street, Inc. (Nasdaq: RMNI), an international provider of enterprise software services and support, a leading third-party provider of Oracle and SAP software support services, and a Salesforce partner, announced today that the E-LAND Innople, an IT specialist affiliate of the South Korean conglomerate of the E-Land Group, will take advantage of its support services in the field of SAP software. This decision will drastically reduce E-LAND’s annual maintenance costs, freeing up resources for the development of new information technologies, digital transformation and online business development.
Rimini Street’s support increases business agility
E-LAND Innople provides IT solutions in various industries, including the fashion, distribution, hotel, restaurant and construction industries. The company is responsible for IT services at E-Land Group, including ERP software management, artificial intelligence and Big Data, playing a leading role in many successful innovative investment projects in the area of digital transformation. In addition, it implements an agile innovation strategy aimed at quickly reacting to changes in the market environment and the emergence of new technologies.
The reasons why the E-LAND Innople team has taken an interest in Rimini Street’s services include its security capabilities, reliability and high-class support services provided by an internationally recognized team that is highly respected in the industry. Rimini Street support is provided in a way that addresses the specific business needs of E-LAND Innople, including the need to reduce costs due to external factors such as the pandemic, as well as to improve the quality of service. The company was particularly interested in Rimini Street’s ability to provide support services, whether or not software vendors had stopped providing full support for existing versions of the software.
First, Rimini Street engineers conducted a comprehensive analysis of E-LAND Innople’s digital business and infrastructure, including areas that needed to cut costs. As a result, Rimini Street acted as a true IT consultant, providing more than just external support focused on saving money.
“E-LAND Innople has been looking for ways to reduce ERP software maintenance costs after demonstrating in internal audit the possibility of introducing changes to SAP maintenance that would lead to a dramatic reduction in operating costs,” said Kim Ji-won, CEO of E-LAND Innople. – Savings are only one aspect of this endeavor. The SAP engineers from Rimini Street on the project are very responsive and problem-solving, which allows us to make business decisions faster and more efficiently. ”
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As part of the cooperation with Rimini, E-LAND Innople not only receives excellent support services, but also significantly reduces the costs of maintaining the ERP system thanks to fast and professional problem solving in the IT area. Thanks to the savings, E-LAND Innople will be able to focus on introducing the current service in other entities belonging to the E-Land Group, as well as on improving its own software integration services with the systems of distribution, fashion and logistics companies belonging to the E-Land Group, including SAP systems. ERP.
Higher level of support for business needs
E-LAND Innople works directly with assigned engineers who guarantee fast and professional service in terms of support and maintenance. Like all Rimini Street customers, E-LAND Innople benefits from Rimini’s high-end flexible enterprise software support model, including an industry-leading Guaranteed Service Level Agreement (SLA) that provides a 10-minute response time for all Priority 1 urgent events and 24/7 availability of on-site engineers to assist with all software related issues. Like all customers, E-LAND Innople was also assigned a lead support specialist with approx.
“Most of the top companies in Korea, including E-LAND Innople, are focused on innovating in a competitive environment,” said Hyungwook Kevin Kim , Rimini Street regional director, Korea. “Rimini Street helps customers gain a competitive advantage and accelerate their business growth by drastically reducing software maintenance costs, which make a significant contribution to IT-related operating costs, and allocating the resulting savings to further business innovations.”
Rimini Street is constantly developing its offer of solutions that allow organizations such as E-LAND Innople to lead intelligent paths for long-term business development by supporting the optimization, development and transformation of their technological infrastructure.