The partnership aims to transform patient communication for 587 Southeast providers and staff, ensuring 24/7 support and streamlined healthcare operations
eClinicalWorks®, the largest ambulatory cloud EHR, announced that United Digestive has selected healow Genie – a first-of-its-kind, EHR-agnostic, AI-powered contact center solution – for implementation across its practices. The soon-to-be-launched integration will provide patients round-the-clock access to crucial health information through text, chatbot, or voice call. The AI medical receptionist’s role includes arranging appointments, facilitating bill payments, and handling medication refills or referral requests.
This move is aimed at lightening United Digestive’s medical staff’s workload, enabling them to concentrate on other important tasks. “Our team looks forward to the enhancements healow Genie will bring to our call center’s efficiency. With over a million annual patient calls, we expect that this technology will allow us to deliver an even higher level of care,” said Dr. Neal C. Patel, CEO of United Digestive. “By leveraging AI call solutions to streamline operations and support our team members, we will ensure faster and more accurate responses to patient inquiries, maintaining the personal connection central to our approach.”
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United Digestive, a leading provider of gastroenterology services throughout the Southeast, has built a strong network of partner practices across Georgia, Florida, North Carolina, and South Carolina. Many of these practices have a rich legacy of serving their local communities for over forty years. Dedicated to making high-quality digestive healthcare accessible to all, United Digestive offers a wide range of in-office services, ensuring patients receive the most advanced care available.
“We are delighted to partner with United Digestive and help them provide high-quality, accessible patient care at their practices,” said Girish Navani, CEO and co-founder of eClinicalWorks. “The healow Genie AI-powered contact center solution integrates seamlessly with our EHR and provides 24/7 support. It answers patient queries in natural language and automates processes like appointment bookings, prescription management, and referral handling. healow Genie will significantly boost patient engagement by offering after-hours support with next-day follow-up options while improving operational cost efficiency.”
Source: Businesswire