Expanded collaboration brings Generative AI to life – helping enterprises unlock immediate and measurable value.
Sutherland, a global leader in business and digital transformation, announced an expanded strategic alliance with Google Cloud aimed at accelerating the adoption of Generative AI across enterprises and delivering tangible, immediate business outcomes.
Building on a longstanding and successful collaboration, this enhanced partnership marks a new chapter in enterprise transformation powered by Agentic AI. The collaboration integrates Google Cloud’s cutting-edge technologies—including Gemini models, Vertex AI, and the Customer Engagement Suite—with Sutherland’s deep expertise in applied AI to revolutionize the customer experience lifecycle.
Through this strengthened alliance, Sutherland clients will benefit from early access to Google Cloud’s latest AI innovations, joint accelerator programs for co-innovation, and ROI-focused implementation models. These offerings are supported by Sutherland’s proprietary industry-specific frameworks, advanced digital engineering capabilities, and extensive AI reskilling initiatives—ensuring that enterprise AI adoption is both scalable and impactful.
“This deepened collaboration is a game-changer—not just for Sutherland, but also for every client ready to unlock AI’s transformative potential,” said Doug Gilbert, Chief Information Officer and Chief Digital Officer at Sutherland. “Together with Google Cloud, we’re crafting intelligent solutions that provide contextual insights and tailored experiences across every touchpoint, revolutionizing both customer engagement and operational excellence.”
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Sutherland’s portfolio of modular, AI-powered solutions delivers end-to-end impact for enterprises and includes:
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Conversational AI – Intelligent virtual agents capable of managing complex, omnichannel interactions with high accuracy and personalization.
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Augment AI – Real-time, data-driven guidance that enhances productivity by predicting optimal next actions and streamlining operations.
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Translate AI – Seamless multilingual support across 150+ languages, fostering global customer engagement.
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Secure AI – Advanced data protection that ensures real-time security, fraud detection, and compliance with PII and PCI standards.
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Insights AI – Predictive analytics that empower smarter, faster decision-making with actionable intelligence.
These interoperable AI solutions, built on Google Cloud’s secure, scalable infrastructure, are designed to evolve alongside business needs—enabling organizations to drive innovation and measurable transformation.
“Sutherland’s domain expertise and forward-thinking approach to applied AI makes the company an exceptional partner,” said Carrie Tharp, VP Solutions & Industries – Google Cloud. “Together, we’re delivering AI that’s not just powerful but also purposefully designed to solve real-world challenges – while keeping humans at its core.”
Backed by over 30 years of experience serving Fortune-listed companies, Sutherland brings a unique blend of design thinking, AI-driven innovation, cloud technology, and process optimization. The expanded partnership underscores Sutherland’s commitment to building bespoke, industry-tailored AI solutions using its suite of patented technologies.