mPulse, a leading provider of Health Experience and Insights (HXI) technology, announced it has acquired Clarity Software Solutions, a leader in health communications technology for the production of critical member-journey touchpoints through personalized, intelligent cross-channel engagement.
The need for health plans to adopt technologies that improve the consumer experience is becoming more apparent due to the gap between consumer expectations and what organizations can deliver. According to the J.D. Power 2025 U.S. Commercial Member Health Plan Study, widening performance gaps exist across leading plans, and the importance of clear communication, digital convenience, and meaningful member support is critical, noting tools that improve member experience are competitive differentiators. This transaction brings together two organizations that are changing the status quo and aiming to bring new innovative approaches to the market. Together, the companies partner with 450+ healthcare organizations, over 50 of the 60 largest health plans, and more than 80% of 4.5- and 5-Star Medicare Advantage plans.
“The combination of mPulse’s advanced HXI platform with Clarity’s robust member communication and engagement solutions accelerates our mission to power human-centered healthcare that leverages governed AI, helps eliminate fragmentation, and delivers a unified, digital-driven end-to-end experience across channels that magnifies value for health plans and their members. This strategic accretive transaction unites two leaders at a time when there is a critical need for consumer-centric tools and solutions,” said Bob Farrell, CEO of mPulse. “Healthcare doesn’t suffer from a lack of data, but healthcare is challenged in translating data into the type of high-value actions facilitated by mPulse’s and Clarity’s solutions. Combining our companies’ resources creates a strong team of technologists, scientists, and domain experts that are among the best in the industry. Together, we are poised to help plans overcome performance gaps and improve health outcomes while providing operational efficiencies.”
Steve Mongelli, CEO of Clarity, will continue in the role of President at mPulse and lead a broad set of functions that help drive leadership and innovation in the market and continuity across business processes.
Also Read: CareCloud Acquires Medsphere, Expands into Hospital IT
“I am excited for Clarity to join forces with mPulse. Our creative, data-driven member communications will now get amplified through mPulse’s scale and innovation. Combined, we can deliver interactive experiences that not only inform but engage and help drive action—whether through mobile, web, or impactful physical communications,” said Steve Mongelli, CEO of Clarity. “With Clarity, mPulse’s HXI capabilities will strengthen its position within the industry with a breadth of consumer touchpoints and integrated predictive analytics.”
mPulse’s HXI ecosystem integrates foundational engagement technologies, omnichannel engagement, health portals, predictive analytics, and establishes a comprehensive 360 view of the member journey. Advanced orchestration capabilities require robust data inputs and HXI helps establish a closed loop environment that enables AI-powered orchestration and journey optimization. mPulse supports over 4 billion consumer-related transactions annually and Clarity adds data from over 150 million member communications.
The transaction was supported by PSG, mPulse’s current majority investor, along with investments from other existing mPulse shareholders. “In our view, the acquisition of Clarity will help advance mPulse’s leadership in digital health and enable payer focus on health outcomes,” said Marco Ferrari, Managing Director at PSG. Reid McCann, Principal at PSG added, “We look forward to supporting mPulse in its mission to leverage AI in creating a 360-degree member view to help drive a more meaningful member experience and improved health outcomes. We believe the expansion of mPulse with Clarity further positions the company to continue its strong growth and market leadership.”
Steve Rodgers, Managing Director of Morgan Stanley Capital Partners, the prior majority investor in Clarity, remarked, “We are proud to have supported Clarity’s evolution into an industry leader in healthcare communications. mPulse’s acquisition is a natural next step to help expand its platform further and deliver even greater value to customers.”
Source: Businesswire