OpenText, a global leader in secure information management for AI, and Fiserv, Inc., a leading provider of payments and financial technology solutions, have unveiled Content Next, an AI-driven content management and workflow platform tailored for banks and credit unions.
Transforming Content Management in Financial Services
Content Next empowers financial institutions to move beyond traditional document repositories by introducing intelligent, automated workflows. Built on OpenText’s multi-tenant SaaS platform, Core Content Management, the solution enables organizations to streamline operations, minimize manual processes, and provide modern, efficient employee experiences.
“Content Next is not just a repository it’s a catalyst for intelligent work,” said Sandy Ono, EVP & Chief Marketing Officer at OpenText. “With embedded AI tools, self-service administration, and customizable role and process-based workspaces, financial institutions can experience faster access to insights and deliver better customer service. From content in context to AI in context, employees can achieve more.”
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Integrated within Fiserv’s enterprise content management suite, Content Next offers a single source of truth with robust governance and scalability. It seamlessly connects with Microsoft 365 and Google Workspace, enabling continuity for users while AI-powered search and summarization tools help reimagine workflows such as loan processing, deposit management, and more all with secure permissions and privacy controls.
“Content Next redefines operational efficiency for banks and credit unions,” said Whitney Russell, President of Digital and Financial Solutions at Fiserv. “We look forward to working with OpenText to turn enterprise content management powered by AI into real-world impact for our clients.”
A Strategic Collaboration for the AI Era
The partnership between OpenText and Fiserv reflects a shared commitment to delivering secure, AI-enabled information management for financial institutions. Initially focused on intelligent content workflows, the collaboration aims to evolve alongside the growing operational and compliance needs of banks and credit unions.
Research from OpenText and the Ponemon Institute reveals that fewer than half of IT and security leaders report alignment between IT objectives and AI strategy. As AI and quantum computing expand the scale and complexity of financial data, financial institutions increasingly require solutions that protect sensitive information while driving innovation.
Through this collaboration, OpenText and Fiserv combine deep expertise in content management, governance, and financial services to deliver enhanced efficiency, compliance, and customer engagement across the sector.