Shield Technology Partners, a national IT services platform integrating advanced AI, engineering, and M&A expertise, has announced a $100 million investment from Thrive Holdings aimed at accelerating product innovation and expanding its market footprint in the managed IT services sector. This strategic capital infusion will bolster Shield’s efforts to build an AI-first services platform, pursue strategic mergers and acquisitions, and strengthen its overall capabilities and reach, supporting the company’s vision of delivering world-class IT solutions to businesses of all sizes. “Every business, regardless of size, should have access to world-class IT that powers them rather than holding them back,” said Jim Siders, CEO of Shield. A portion of the funding will be dedicated to advancing the engineering team’s work alongside OpenAI researchers to develop and embed AI-enabled products that enhance IT engineers’ productivity and enable them to focus on higher-value, strategic tasks, with offerings such as Sentinel, which monitors and triages customer tickets to route them efficiently, and Spectre, which orchestrates AI agents to assist engineers in resolving specific queries.
Also Read: WorkWave Unveils WAIve™ to Revolutionize Field Service Operations with Always-On AI
Since their deployment, these products have tackled some of the most complex and time-intensive ticket categories like software and email issues that account for a large share of volume significantly reducing median time-to-resolution for engineers by over half. “AI is transforming everything how we work, how we operate, how we serve customers. Shield’s work in building AI-driven products are initiatives that we had envisioned but didn’t have the expertise or bandwidth to execute,” said Alexander Saca, CEO of IronOrbit, one of Shield’s partner companies. “We believe that specialized AI is core to driving enterprise AI adoption,” added Anuj Mehndiratta, a founding team member of Thrive Holdings, noting the power of Shield’s model in aligning incentives between technology builders and users. In 2025, Shield achieved over $100 million in annual revenue and currently partners with nine companies across the U.S., collectively serving more than 1,500 customers in key industries such as construction, energy, and healthcare, with the new investment set to further accelerate growth and platform expansion.