Genpact has entered into a strategic collaboration with Parallel Web Systems to advance the capabilities of AI-powered enterprise operations. The partnership integrates Parallel’s AI-native web research APIs into Genpact’s systems, enabling organizations to automate complex research tasks and improve decision-making across industries such as insurance and sales.
At the core of this collaboration is the ability to embed real-time web intelligence directly into AI agents and automated workflows. By combining Genpact’s industry expertise with Parallel’s agentic research infrastructure, businesses can move beyond manual data gathering toward continuous, intelligent analysis.
One of the key applications lies in the insurance sector, where Genpact is leveraging Parallel’s technology to streamline property claims processing. Its AI-driven solution automates pricing for replacement items, improving both speed and accuracy in settlements. The system has already been deployed with major U.S. insurers, delivering measurable results such as reduced processing time and increased automation rates.
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In sales operations, the partnership enables real-time account intelligence through automated research tools. Genpact’s Meeting Assist leverages the Parallel API to gain insights into their customers, competition, and industry environment, enabling the sales team to target business opportunities and engage more effectively.
One major strength of the Parallel platform is its ability to offer live and verifiable information from the internet, which is one of the biggest drawbacks of existing AI algorithms that work based on a pre-existing training dataset. This will allow enterprise-level AI solutions to make use of up-to-date information, which includes the source of the data and its accuracy levels.
“While automation attempts struggle with real-world complexity, especially in highly regulated industries, our partnership with Parallel replaces repetitive human effort with continuous agentic research that integrates seamlessly into enhanced decision-making systems,” said Sanjeev Vohra, Chief Technology & Innovation Officer at Genpact.
With businesses progressively embracing agentic AI, this collaboration emphasizes an emerging trend towards intelligent entities which, in addition to processing information, also conduct research, verification, and action on the information collected.