Smartsheet announced a major upgrade to its enterprise operational ecosystem, enabling corporate teams to securely connect Microsoft Copilot, ChatGPT, and Google Cloud Gemini Enterprise directly to the platform. The new expansion builds on the software developer’s existing integration with Anthropic’s Claude, expanding multi-platform access via its open Model Context Protocol (MCP) server.
By delivering real-time, context-aware work intelligence across the market’s primary generative ecosystems, Smartsheet eliminates vendor lock-in and allows enterprises to extract deep operational value from the AI tools they have already deployed. Concurrently, the provider rolled out Smart Assist, a native in-product companion that utilizes the exact same continuous data models to surface actionable insights directly inside the Smartsheet interface.
Unifying Distributed Corporate Strategy with Actionable Context
Unlike basic, isolated API integrations that offer simple read-only access without an underlying understanding of corporate workflows, Smartsheet’s MCP architecture links intelligent assistants directly to live data. Grounded in 20 years of rich enterprise performance metrics, the server translates complex, multi-tiered project dependencies, row histories, and cross-functional communications into structured, clear instructions that external algorithms can process accurately. This removes the reliance on generic textual summaries, enabling corporate AI instances to generate real-world, actionable solutions.
“The problem most teams run into isn’t access to AI. It’s that their AI has no idea how their organization actually works,” said Pratima Arora, chief product and technology officer at Smartsheet. “Today’s assistants make one person faster inside one system. But enterprises don’t deliver that way — the build, the launch, the transformation run across teams and systems all at once. That context lives in Smartsheet because that’s where the work happens. When every major AI assistant connects to it, teams stop chasing information and start making decisions.”
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Escalating Enterprise Market Momentum and Tool Utilization
The introduction of the multi-assistant model arrives amid unprecedented customer adoption following the initial rollout of Smartsheet’s MCP server earlier this year. Corporate performance analytics demonstrate that introducing an open, protocol-based layer successfully shifts artificial intelligence from a passive conversational novelty into active operational plumbing.
Key adoption and performance metrics recorded since the platform’s initial compliance launch include:
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Substantial Transaction Volumes: Over 22,000 unique corporate users have executed more than 3 million distinct AI actions within the ecosystem.
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Accelerated User Growth: Weekly active adoption has grown nearly 9x since week one, expanding from fewer than 1,000 active users at launch to more than 9,000, while overall weekly tool call volumes jumped from 42,000 to more than 700,000.
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Consecutive Record Invocations: The first 10 days of June alone yielded more than 860,000 AI actions, achieving consecutive all-time daily usage peaks on June 9 and June 10 with 1,767 and 1,825 active organizations, respectively.
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Measurable Productivity Shifts: Nearly one in three AI-driven queries explicitly creates, updates, or modifies live operational records, illustrating that connected workflows generate concrete business outcomes rather than simple text outputs.
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Rapid Ecosystem Scaling: Approximately 3,000 net-new organizations integrated the technology into their workflows over the last 30 days, averaging close to 700 new corporate teams connecting to the server each week.
“We specialize in complex, technical construction projects—from building large-scale data centers to state-of-the-art healthcare facilities,” said Matthew Feagin, regional operations leader at DPR Construction. “There are thousands of people involved in these projects, and Smartsheet is the backbone for managing all of the most dynamic parts of the process. Now with the Smartsheet MCP Server, our teams can securely connect to their preferred AI tools to quickly build workflows, test ideas and get answers using natural language, all in a fraction of the time. That means our frontline workers can easily create Smartsheet solutions tailored to their unique challenges, helping them solve problems faster and reduce errors.”
Maintaining Security Governance Over Fragmented Tech Stacks
By exposing a single, securely governed data-sharing layer through the Model Context Protocol, Smartsheet provides internal IT departments with a clear blueprint to mitigate the risks associated with “shadow AI” and fragmented corporate software stacks. The system honors all existing, organization-level authorization rules and user permissions, ensuring that automated agents operate strictly within verified, least-privilege guardrails. Additionally, every interactive data request and tool call is fully logged, providing corporate security teams with the transparent audit trails required to maintain regulatory compliance at scale.
The Copilot and ChatGPT connectors are commercially available to United States enterprise accounts immediately, with regional rollouts across Europe, the Middle East, Africa (EMEA), and Asia-Pacific (APJ) scheduled to launch in subsequent product phases. Global corporate networks can access technical documentation, connection maps, and implementation guides via the official Smartsheet developer platform.