Global contract development and manufacturing organization (CDMO) Catalent, Inc. has announced the launch of Qai™, its first enterprise AI-enabled solution designed to optimize quality management systems and workflows across its manufacturing services. Developed with support from Microsoft using Azure-powered AI technologies, including Microsoft Foundry and Microsoft Fabric, Qai harnesses Catalent’s extensive enterprise data to accelerate root cause analysis, resolve processing deviations, manage complaints, and streamline corrective and preventive action (CAPA) development. By embedding predictive analytics directly into active operations, the platform mitigates documentation delays, maintains tight regulatory compliance, and ensures superior operational consistency. Commenting on the digital milestone, Charlie Lickfold, Chief Technology Officer, Catalent, stated:
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“The launch of Qai represents an important milestone in how Catalent is applying advanced technologies, including AI, across our operations to improve consistency, accelerate insight and enable better decision-making. Innovative AI solutions like Qai strengthen the quality of our operations and better support the teams delivering critical therapies to patients around the world.” Emphasizing the industrial value of high-trust data governance, Todd Mersch, General Manager, U.S. Life Sciences and MedTech, Microsoft, added: “Qai reflects what we see as an important application of AI in life sciences: enhancing already robust data analytics and governance to deliver meaningful patient impact. By strengthening oversight and consistency across manufacturing processes, Qai supports Catalent’s commitment to delivering for customers and the patients they serve, helping to transform lives.” Ultimately, this roll-out marks a significant step in Catalent’s broader, ethically grounded digital transformation strategy, empowering global operations teams to minimize risk and advance a “Patient First” culture.