Enterprise AI control and execution platform Workato®, alongside strategic Global Systems Integrator partner L&T Technology Services (LTTS), announced the launch of FinShield AI on the Workato Agentic Marketplace. The specialized agentic AI solution automates resource-heavy fraud investigation workflows for financial institutions while maintaining complete human oversight and auditability across all case decisions.
Fraud case reviews represent one of the most time-consuming operational bottlenecks in modern banking. Reviewing transaction histories, gathering evidence, and compiling documentation traditionally requires two to three hours per case, tying up Level 1 investigation teams and delaying critical threat response times. FinShield AI automates these repetitive tasks to dramatically condense investigation cycles without relinquishing human decision-making control.
“Fraud teams don’t need another dashboard. They need the manual work taken off their plate without losing control of the decision,” said David Ng, Global VP, Partner GTM and Alliances at Workato. “FinShield AI is what our Global ecosystem can build on Workato: a purpose-built agentic solution a bank can trust in a regulated environment, live on the Agentic Marketplace instead of stuck in a pilot.”
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Key Operational Benchmarks and Performance Metrics
According to internal benchmarking and initial implementation data from LTTS, FinShield AI delivers substantial operational gains for fraud review divisions:
Accelerated False-Positive Processing: Reduces false-positive review cycles from two to three hours down to under 10 minutes per case.
Significant Workload Reduction: Cuts manual investigation workloads by 40% to 50%, enabling fraud specialists to focus on high-priority threats.
Automated Regulatory Reporting: Generates audit-ready Suspicious Activity Reports (SARs) automatically, saving four to six hours of manual documentation per case.
Immediate Cost Efficiency: Early implementation results point to 20% to 25% cost savings across teams with more than 25 Level 1 investigators.
“Fraud investigators should spend their time making critical decisions, not gathering data and documenting cases,” said Alind Saxena, Executive Director and President, Strategic Initiatives & Growth Markets at L&T Technology Services. “FinShield AI automates repetitive work, reducing investigation time from hours to minutes while maintaining human oversight and a complete audit trail. Together with Workato, we are helping banks, fintechs, and credit unions bring trusted agentic AI into real-world operations.”
Built on Governed Multi-Agent Architecture
FinShield AI executes across three core automated workflows: active fraud investigation, suspicious activity report generation, and broad fraud pattern analysis. Operating on Workato’s enterprise governance layer, every action performed by the agent is mapped directly to a verified user identity and recorded in a comprehensive audit trail for regulatory compliance. Leveraging Workato’s orchestration infrastructure, LTTS developed and deployed the multi-agent agentic solution in five days—compared to conventional two- to three-week development cycles.
FinShield AI is available immediately on the Workato Agentic Marketplace. Banking leaders, risk officers, and fintech executives can evaluate agent workflows and request deployment details by visiting Workato’s digital marketplace platform.