IT services leader Tech Mahindra and enterprise software innovator ServiceNow have announced an expanded multi-year partnership designed to accelerate how global enterprises transition artificial intelligence from isolated pilot projects into production-scale deployments. By pairing Tech Mahindra’s deep engineering, industry, and implementation capabilities with the ServiceNow AI Platform, the collaboration will deliver targeted automation, enhanced governance, and cost optimization across key sectors including manufacturing, telecommunications, BFSI, media, and technology. A core differentiator of the alliance is its “Client Zero” framework, where Tech Mahindra and the Mahindra & Mahindra Group serve as large-scale validation environments having already unified global IT operations to process over 100,000 monthly cases across 90 countries and elevate first-level IT support efficiency by ~25%. To further drive market adoption, Tech Mahindra will scale its global ServiceNow practice and establish a dedicated AI & Innovation Center of Excellence focused on deploying solutions such as the ServiceNow AI Control Tower and ServiceNow EmployeeWorks.
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Highlighting the value of this validated approach, Bill McDermott, Chairman and CEO of ServiceNow, stated: “It takes an ecosystem to reinvent business. We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale. AI only matters when it creates value for people. Tech Mahindra is already turning that vision into business results. With the ServiceNow AI Platform, they’re driving significant cost benefits, elevating experiences for 150,000 employees, and optimizing first-level IT support by ~25%. Now we’re taking that winning formula to our customers.” Reaffirming the focus on governed execution, Mohit Joshi, Chief Executive Officer at Tech Mahindra, added: “Enterprises are entering a new phase of AI adoption where the priority is no longer experimentation, but trusted execution at scale. To unlock meaningful business value, AI must be embedded into the systems, workflows, controls, and operating models where enterprise work actually happens. Our expanded partnership with ServiceNow brings together platform strength, industry context, AI governance, and transformation capability to help customers operationalize AI responsibly, accelerate productivity, and create measurable outcomes across the enterprise.”