Emergys has partnered with enterprise AI platform provider Glean to help organizations move artificial intelligence and agentic systems from pilot projects into production. The collaboration combines Glean’s enterprise AI platform with Emergys’ expertise in implementing and managing business-critical systems, including SAP, ServiceNow, BMC, Salesforce, and Freshworks.Glean’s platform connects fragmented enterprise information through a knowledge context graph and enables teams to build custom AI agents across multiple models. Its architecture is also designed to reduce AI token usage. Emergys will complement these capabilities through its implementation services and EMY cross-platform AI agents.
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Under the partnership, customers will gain unified AI search and knowledge access across enterprise resource planning (ERP), enterprise service management (ESM), and customer relationship management (CRM) platforms. The companies will also combine Glean Agents with Emergys’ AI agents to support automated workflows, business process optimization, and faster Level 1 to Level 3 service resolution.”Glean creates a tremendous synergy across the Emergys customer base, serving as a powerful add-on to our existing solutions, models, and Agentic AI framework,” said Krishna Prabhu, CEO, Emergys. “By uniting multi-model flexibility with complete enterprise context that makes AI work at scale, we are helping our clients optimize token efficiency and turn fragmented data and processes into real, measurable business outcomes.”