C1Secure has unveiled SmartAI Ops, a new operational workspace designed to complement ServiceNow AI Control Tower by providing enterprises with deeper visibility into AI performance, costs, and governance. The announcement was made during ServiceNow Knowledge 2026 in Las Vegas, where C1Secure was also recognized as the 2026 AMS Breakthrough Transformation Partner of the Year.
Built natively within the ServiceNow ecosystem, SmartAI Ops is intended to help organizations monitor and manage AI deployments in real time. While AI Control Tower establishes governance frameworks, policies, and orchestration for AI systems, SmartAI Ops focuses on operational oversight — offering insights into AI spending, workforce productivity, Model Context Protocol (MCP) tool usage, and system alerts.
The platform arrives as enterprises accelerate adoption of agentic AI technologies and face growing pressure to understand the financial and operational impact of these deployments. Organizations often struggle with fragmented visibility across AI providers, unclear ROI metrics, and limited oversight into AI tool interactions and connector failures.
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SmartAI Ops addresses these challenges through five dedicated ServiceNow workspaces covering AI economics, developer productivity, user engagement, MCP observability, and operational alerts. The solution enables teams to track AI-related costs by system and provider, monitor usage trends, and proactively identify anomalies before they escalate into larger operational or budget issues.
“AI Control Tower is one of the most important enterprise software innovations of our generation. What our customers tell us is that alongside those rules and rails, they need complementary visibility into what AI is costing them, whether their teams are getting real value, and where risks are forming before they become problems. SmartAI Ops delivers exactly that, as a native ServiceNow workspace built to sit right alongside AI Control Tower and make every governance investment more powerful. Being named the 2026 AMS Breakthrough Transformation Partner of the Year at Knowledge is the perfect moment to put this in the hands of every enterprise betting on ServiceNow AI,” said Tom Thomson, CEO of C1Secure.
The launch aligns with ServiceNow’s broader push into agentic AI capabilities, including advancements around Build Agent, Fluent workflows, and expanded AI Control Tower functionality. As AI agents increasingly rely on MCP servers and automated workflows, operational transparency is becoming a critical requirement for enterprise governance and compliance.