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Gong Launches Gong Engage, Sales Engagement Reimagined with Customer-Centric AI

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Gong, the Revenue Intelligence leader, announced a breakthrough sales engagement solution powered by the industry’s most accurate AI models built for revenue teams. Gong Engage is designed to help organizations create and accelerate pipeline – all on a single platform that is powered by real customer interactions.

Gong Engage serves as a single solution to streamline sales engagement for revenue teams by delivering AI-based sales guidance from the first touchpoint with a prospect to deal close. Engage helps teams create and accelerate pipeline by delivering increased productivity with AI-driven automation and guidance, high-quality outreach to engage entire accounts, and a single sales engagement solution to streamline revenue workflows. Gong’s proprietary AI delivers three times more accuracy than off-the-shelf AI models.

SiteDocs, a safety compliance software provider, has been using Gong Engage in beta to consolidate all of its sales team’s operations on Gong. “Our sales cycles move incredibly quickly, and with a small and resource-constrained team, we’ve found that optimizing customer engagement within the right window of time is a strong indicator of whether or not we’ll win a deal,” said Thomas Andres, VP Innovation, SiteDocs. “Engage will enable us to engineer the process from first touchpoint, to follow-up, to contract signing, because it understands the sales context of the interactions we are having. Since using Engage, we’ve been able to get to a yes or no answer sooner – which lets us allocate resources strategically as we grow our business.”

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“Gong changed how revenue teams build pipeline with our customer-centric AI – now we’re changing how they engage with customers at every stage,” said Gong co-founder and CEO, Amit Bendov. “We have leveraged our market-leading AI technology as the foundation for Gong Engage, which sets the entire revenue team up for success. Engage is the only solution that harnesses customer interactions at scale to drive high-quality engagement and ultimately, grow revenue.”

In addition to foundational capabilities such as workflows, web-based dialer, and email templates, Engage delivers reimagined customer engagement features that allow revenue teams to consolidate and up-level their strategies across the entire sales cycle.

The only AI-driven sales engagement solution powered by complete customer interactions

Gong Engage utilizes Gong’s proprietary generative AI models to help reps prioritize deals and automatically produce call highlights, action items, and outcomes based on conversation analysis from billions of customer interactions. With these AI-enabled features, sales teams – from SDRs to AEs to RevOps leaders – have clear visibility into deals and workflows.

SOURCE: PRNewswire