Rimini Street, Inc , a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, announced the extension of its Rimini Manage™ for SAP products to SAP cloud applications.
Extended application managed services for SAP products
With the expanded offering, companies deploying SAP cloud-based software can achieve the same enhanced productivity, predictability, and business value that Rimini Street offers customers deploying perpetually licensed SAP products.
Rimini Manage for SAP can be deployed for standalone SAP cloud applications or integrated with services for other enterprise software, including SAP Business Suite (ECC 6.0) and S/4HANA.
Rimini Manage for SAP allows you to run and manage SAP cloud products:
- S/4HANA Cloud (Public und Private Editions)
- Commerce Cloud (formerly Hybris)
- Integrated Business Planning (IBP)
- Analytics Cloud
- SuccessFactors
- field glass
- Concur
- Ariba
Using Rimini Manage for SAP results in the following advantages:
- Improved productivity
- Reducing the backlog of open tickets
- Increased user productivity through smoother system operation
- Reduced recurrence of problems through root cause analysis and resolution
- Respond quickly, communicate consistently, and resolve issues faster with Rimini Street’s industry-leading Service Level Agreements (SLAs).
- Leveraging 24/7/365 globally distributed SAP talent and expertise of Rimini Street
- Better predictability
- Predictable cost model with unlimited tickets
- Security for greater peace of mind and reduced risk from a single, responsible and trusted partner
- Simplified processes without handoffs or dependency on multiple service scope vendors
- Increased business value
- Higher ROI through more effective use of the software
- Better integration with other applications and data
- Less burden on the customer’s IT department and better use of resources
- Creating and maintaining a stable, long-term foundation for enterprise software
“Licensees of SAP cloud products have requested that Rimini Street expand its offering of managed services for SAP to also operate and manage SAP cloud products that they deploy in their system landscape and to support customers in the RISE for SAP program,” said Seth A. Ravin, President, CEO and Chairman of the Board of Rimini Street. “We are pleased to now be able to offer these expanded services to meet the needs of the market and the desire for a better, more responsive application managed service that covers even more areas of their systems portfolio.”
SOURCE: Businesswire