CSI, a leading provider of end-to-end financial software and technology, and LinkLive, a leading all-in-one, AI-enabled communications platform delivering cloud-based Contact Center as a Service (CCaaS), DCS, and Enterprise Communications, announced the expansion of their partnership, bringing embedded LinkLive solutions to CSI digital banking customers. The partnership with LinkLive differentiates CSI and enables the company to offer unique, essential digital engagement features such as chat, desktop share, and other digital-first features like appointment scheduling and AI-powered ChatBots for its customers.
Consumers and businesses demand service that is high-touch and available around the clock, so it is vital for banks to allow them to help themselves via self-service, but also provide the right response anywhere and anytime. LinkLive allows financial institutions to deliver this best-in-class customer experience through integrations with common CRM platforms to deliver context to agents and resolve problems quickly. LinkLive helps agents, licensed professionals, and enterprise users deliver the best experience within a compliant, flexible platform.
“LinkLive aligns with CSI’s digital strategy of enabling end-users to communicate in the way and on the device they choose,” said Allison Maddock, chief product officer at CSI. “LinkLive’s solutions increase the likelihood an account holder will recommend their bank and also helps lower a community bank’s overall cost to serve its customers.”
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CSI embeds LinkLive digital-first messaging into its digital banking solution available to more than 400 financial institution customers, further enabling digital engagement and delivering best-in-class experiences to drive successful outcomes. As a result, CSI customers are positioned to add additional CCaaS and hybrid work features for their institution’s contact center agents and enterprise users.
This approach allows CSI’s community and regional bank customers to better compete in an environment where pressure is mounting from big banks and neo-banks alike. The secure, compliant nature of the LinkLive platform ensures all communications are recorded and preserved according to internal recordkeeping and regulatory requirements.
“By embedding LinkLive into the market-leading CSI platform, we are giving community and regional banks the ability to bring digital-first messaging to call center agents and enterprise users alike,” said LinkLive CPO Pat Reetz. “This enhancement futureproofs the communication environment of these financial institutions and allows them to scale up to more contact center capabilities.”
By combining nearly 60 years of CSI experience as a service-first, digital-first provider with 20 years of LinkLive experience serving community banks, this expanded partnership will give banks all the tools necessary to drive the right outcomes and exceed the expectations of their customers.
SOURCE: Businesswire