Fortis, a payment technology leader for software providers, marketplaces, and scaling businesses, has driven significant year-over-year growth through its embedded payments solutions, newly formed partnerships, and industry recognition in 2023. This growth, among other accomplishments, emphasizes Fortis’ unwavering commitment to helping businesses grow and scale.
“We saw Fortis rise to new heights this year, and it would not have been possible without the team’s relentless dedication to strengthening our platform. Looking ahead to 2024, we are excited for continued momentum and eager to see the success of software providers and their clients,” says Greg Cohen, Fortis CEO.
International Expansion
Fortis recently expanded into the Canadian market, allowing software platforms and businesses to leverage Fortis’ embedded payments technology and access the full suite of solutions through award-winning APIs. The Canadian roll-out supports omni-channel credit card processing, Interac Debit acceptance, and EFT capabilities.
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Fortis also saw considerable growth through strategic partnerships:
- First, a scaled-up partnership with Sage, and embedded capabilities with Acumatica, elevated the payments experience for businesses’ clients in these two ERP ecosystems. Through partnership, merchants now have access to everything needed to scale quickly and efficiently, including level two and level three data enrichment, card present transactions, and multi-company support.
- Further enriching this ecosystem, Fortis formed a dynamic partnership with Red Maple. This allowed Red Maple to expand its payment processing solutions and offerings to Microsoft Business Central, Dynamic 365 and AX customers, opening new avenues for growth and collaboration.
- Lastly, the acquisition of SmartPay broadened Fortis’ service offerings and enriched the team’s integrated payments expertise. The SmartPay acquisition gave Fortis access to a skilled team of integrated payments professionals, enabling the company to leverage the strong software relationships SmartPay built. This strengthened Fortis’ ability to serve scaling client businesses in complex markets.
Team Growth
In addition to its technology, Fortis has also doubled down on its commitment to the customer experience. This year, Fortis expanded the customer service team by 90 percent to establish a premier support department, along with a new and improved knowledge base and learning management system to support specialized service procedures. These changes, along with the Integrated CXM and IVR Platform launch, have significantly enhanced service metrics, resulting in quick and effective resolutions for clients.
To support the growing team, Fortis added Jonathan Goldin to the Executive Team in the newly created role of Chief People Officer. People are at the heart of what makes Fortis great, and with more than 25 years of experience and leadership in human resources and business transformation, Goldin will provide better visibility, prioritization, and decision-making around overall human capital strategies, talent development, and people-first programs.
SOURCE: PRNewswire