During Mobile World Congress 2022, Huawei and Flexxible IT partner unveiled the industry O&M Hi-Ops 3.0 service solution to build digital industry O&M services.
With the deepening of digital transformation, the traditional O&M mode has changed. The O&M platform collects, organizes, and analyzes O&M data to gradually define O&M value baselines, thereby making O&M values more visible. Second, widely used advanced technologies, such as massive log analysis, improve O&M efficiency and reduce costs.
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Huawei officially unveiled the industry O&M Hi-Ops 3.0, which is simply “1+2+3=N”. It enables operational O&M value, situation awareness, and risk prediction. In the industry O&M Hi-Ops 3.0 solution, “1” refers to the unified O&M platform IMOC(Intelligent Maintenance and Operation Center) developed by Huawei. “2” refers to two types of O&M services: basic O&M services and digital O&M services. Basic O&M services include O&M coordination, routine O&M, O&M management, and continuous improvement. Digital O&M services include O&M digital transformation consulting, O&M digital construction, and O&M digital operation. “3” refers to three types of partners: platform component partners, adaptation development partners, and solution joint partners. “N” refers to different O&M scenarios, such as smart city, smart transportation, smart finance, and smart government.
O&M value operationalization: It means establishing an O&M value model and system driven by business objectives. Step by step, sort out the O&M objective from the service objective, establish the indicator system based on the O&M objective, perform system modeling, then solidify the platform, then verify the service result, and finally perform continuous operation of O&M.
Situation awareness: All links of the service chain, data chain, and deployment chain are streamlined to draw a service awareness map to realize real-time service situation awareness. Visualize data and architecture association to quickly demarcate and locate service faults, including locating and tracing service/service problems, locating and tracing system resource problems, locating and tracing hardware faults, and analyzing event correlation and impact.
Huawei industry O&M Hi-Ops 3.0 includes three types of capability partners: platform component partners, which can quickly meet customer requirements by introducing mature components, including IT infrastructure monitoring, IP address management, APM, 3D visualization, and network performance management. Adaptation development partner, which provides personalized adaptation services for customers, including visualized design development, portal adaptation development, adapter development, process interconnection, and tool integration. Solution partners jointly provide O&M service solutions, including data visualization solution, remote O&M solution, and application monitoring solution.