Included Health has launched Provider Connect, an innovative AI-powered healthcare navigation tool that allows members to find top-tier, economical medical practitioners while saving on needless expenses related to healthcare for employers.
By integrating into Dot, their AI assistant, Provider Connect uses real-time context about the patient, along with clinical quality and cost information, to make recommendations regarding medical providers based on an individual’s healthcare needs. By leveraging personalization, transparency in terms of the scoring of quality and scheduling appointments with a specific provider, Included Health seeks to make a complex process easy.
Based on the statements from Included Health, the technology leverages a wide range of data, including billions of points related to clinical information and costs, along with many other specialty-specific quality measures. The platform analyzes factors such as a patient’s health history, risk profile, insurance coverage, and provider preferences to match members with physicians best suited to their needs.
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“Employers are under real pressure to manage healthcare costs, and members are overwhelmed by choices that reveal very little about quality,” said Nupur Srivastava, chief operating officer at Included Health. “With Provider Connect embedded as part of Dot, Included Health’s AI assistant, we are significantly well positioned to not only find members a doctor, but rather, connect them with a high-quality doctor who is extremely relevant for their care need. The intelligence of Provider Connect, paired with the personal engagement of our in-app experience, and backed by our clinician-in-the-loop model, is changing behavior and helping employers leverage quality to better manage trend.”
The company said Provider Connect also delivers cost transparency by allowing users to compare out-of-pocket expenses and schedule appointments directly through the platform. Included Health reports that its provider-matching capabilities have already helped nearly four million members over the past decade, generating a 92% increase in connections to top-quartile clinicians and contributing to measurable healthcare cost savings.
The launch reflects growing demand for AI-powered healthcare navigation tools that can improve patient outcomes while helping employers better manage rising healthcare expenses.