Wheel, the leading virtual care platform empowering companies to deliver consumer-centric care, announced the next generation of its virtual care platform to help enterprise organizations build seamless care experiences. The company is catalyzing on growing consumer interest to proactively address their health needs with virtual care — including with organizations outside the traditional healthcare system.
According to a recent Wheel study of more than 2,000 U.S. adults, nine in ten people who have used virtual care in the last year plan to continue doing so. In fact half report that engaging in virtual care has encouraged them to seek preventive care that they wouldn’t have otherwise. Meanwhile respondents also said they’re open to receiving virtual care from nontraditional healthcare providers — for example, 2 in 3 people said they’re open to trying virtual care from a retail drugstore chain. These findings come as more types of companies are developing virtual care strategies, empowering consumers to be more proactive with their health, and choosing virtual care services designed with their experience in mind.
“Consumerization of care is here,” said Wheel CEO and co-founder Michelle Davey. “People have made it clear they’re placing a higher value on their health and they’re demanding healthcare experiences that make it easy to get care on their terms. Consumer-driven companies recognize the opportunity but have been held back — delivering at scale is a heavy lift and existing technology has made it challenging to build convenient, personalized, and comprehensive virtual care programs. That’s why we’ve invested in the next generation of our platform to deliver on the true promise of consumer-centric care, empowering enterprise organizations that are motivated to rewire the healthcare experience.”
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Wheel’s Platform Powers Consumer-Centric Virtual Care Experiences
Wheel enables enterprise organizations looking to grow their virtual care offering, drive engagement and loyalty, and deliver high-quality virtual care at scale. In just three years, the company has delivered care to over four million people, built a customer portfolio of leading digital health brands such as GoodRx, and is powering large enterprises and Fortune 50 companies in retail, health plan, and pharmaceutical and life science industries, including as a third-party provider for Amazon Clinic.
Wheel’s platform incorporates configurable virtual care programs, a seamless consumer experience, and a nationwide clinician network — providing organizations with everything they need to deliver:
- Convenient virtual care: With Wheel’s patented smart routing and marketplace technology, consumers will be matched with the right clinicians when and where they feel most comfortable receiving care across chat, phone, and video visits. Wheel’s virtual care platform supports 24/7 virtual visits across all 50 states with industry-leading response times, connecting clinicians with consumers in minutes.
- Personalized virtual care: From the first intake to follow-up, Wheel provides a virtual care experience that meets consumers’ needs and expectations. Clinicians are also set up for success with clinical tools built from the ground up to support simple, personalized workflows including requesting lab orders, ordering prescriptions and diagnostics, sharing education materials, requesting follow-up appointments, recommending referrals to specialists, and more. Accordingly, an industry-high 93% of Wheel clinicians report high satisfaction with delivering care via Wheel’s EMR.
- Comprehensive virtual care: Launch integrated virtual care experiences that can be easily configured, deployed, and optimized with Wheel’s library of proven care programs across Urgent Care, Primary Care, Convenience Care, and Condition Management. Wheel also ensures a connected care experience for consumers through the seamless integration of customers’ existing partners as well as Wheel’s pre-integrated ecosystem partners.
SOURCE: Prnewswire