SymphonyAI Summit, a SymphonyAI division, announced that it has been chosen by IT consulting firm Infogain to improve its internal IT service management (ITSM) infrastructure.
By using SymphonyAI Summit ITSM, Infogain enhances the efficiency with which its 6,000 employees worldwide can receive IT support. SymphonyAI Summit’s AI-enabled IT and enterprise workflow platform is enterprise flexible – integrating with existing infrastructure tools for easy and rapid deployment and faster time-to-value. SymphonyAI Summit’s workflow automation capabilities empower multiple business functions with automation and smarter processes. Alongside integrating SymphonyAI Summit with Infogain’s current internal asset discovery tool, automation platform, and corporate application platform, the Silicon Valley-based firm is using SymphonyAI Summit to automate employee onboarding and exit workflows around the globe. Infogain also has plans to integrate SymphonyAI Summit with its private cloud platform.
“This is my third adoption of SymphonyAI Summit in a CIO role, and I’ve consistently found that their product is always able to fit my organization’s needs,” said Infogain Vice President and Chief Information Officer Manish Anand. “Summit is now a core pillar in our digital transformation initiatives. Its flexibility and agility of approach, along with its ease of integration and price, were key drivers in our selection.”
SymphonyAI Summit offers IT leaders a smarter alternative to legacy ITSM. Its robust architecture makes it easy to scale an ITSM environment when supporting multiple customers or departments, and its low-code/no-code configuration, flexible design tools, and dashboard make it simple for user to customize, navigate, and manage. Through AI-driven intelligence and workflow automation, the SymphonyAI Summit platform is designed to streamline work and increase employee productivity by understanding the context of an issue and automatically resolving service requests.
“Being selected by Infogain to support their internal service management and enterprise workflows is testament to the work we have done to create a delightful, easy-to-use set of software tools,” said Satyen Vyas, CEO of SymphonyAI Summit. “Self-service automation, a sleek user interface, and multi-channel support are just some of the capabilities that remove the dependence on IT personnel – decreasing ticket times, freeing up IT specialists for more strategic activities, and supporting Infogain employees to be more engaged, efficient, and productive.”
SOURCE: PRNewswire