NTT DATA has launched a new agentic service experience designed to modernize how enterprises manage complex IT infrastructure. The Software Defined Infrastructure (SDI) Services Agent, embedded within the company’s SDI Services portfolio, introduces a conversational, multi-agent system that enables organizations to operate and optimize infrastructure through AI-powered interactions.
This solution serves as an intelligent conductor, bringing together several background services that enable monitoring and managing environments including networking, hybrid data centers, cybersecurity, and digital workplace solutions. With continuous analysis of real-time telemetry, historical data, and policies, the solution provides predictive insights, resolves issues faster, and enhances overall performance.
One distinguishing feature of this solution is its capability to work in a multi-vendor environment, which most conventional AI assistants have failed to do so far. By simply typing prompts in natural language, IT professionals can communicate with their IT infrastructure in context-based mode relevant to their respective functions. It can be said to be creating a digital twin of their IT operations.
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“Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise,” said Chris Barnard, Vice President, IDC. “NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience. Its AI-first approach enables infrastructure leaders to break out of traditional maintenance models and focus on outcomes at scale.”
In addition to operational efficiency, SDI Services Agent also measures sustainability metrics, enabling organizations to have insight into the environmental effect of their infrastructure, as well as possibilities for improving it.
The rollout signals the trend of leveraging AI in a more intrinsic manner. As indicated by the Global AI Report from NTT DATA, many organizations are focusing on AI integration into applications for transformative change.
“As organizations accelerate AI adoption, a secure, enterprise-grade infrastructure foundation combined with conversational agentic service experience becomes a strategic business differentiator,” said Dilip Kumar, Global Head, Infrastructure Solutions, NTT DATA, Inc. “Our agentic SDI Services enable enterprises to move beyond ‘lights on’ operations and turn infrastructure performance into measurable outcomes.”
By combining automation with human oversight, the platform aims to deliver greater resilience, reduced costs, and faster time to value for enterprises managing large-scale IT environments.