Atento S.A., one of the largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, has announced three new appointments to strengthen Atento’s position in the industry and to continue supporting its growth strategy in key markets. In order to optimize efficiency in Atento’s management, the organization will switch from having five regions to three: North America, South America and EMEA. In this regard, Atento has appointed Sergio Ribeiro Passos as the new CFO of Atento, Dimitrius Oliveira as the new President of the South Region and Cathrine Jooste as Regional Director of the North Region.
Carlos López-Abadía, Chief Executive Officer of Atento comments that “in their new positions, and thanks to their extensive experience and knowledge of the company, these three appointments will continue to implement improvements in Atento’s business in our three key regions, guaranteeing the same vision and approach to customers, while ensuring the best CX service suited to the needs of each market and industry. At the same time, this new structure will allow us to continue to improve efficiencies with a better ongoing cost structure. I am sure that, in their new positions, these leaders will play a fundamental role in reaching our commercial and financial goals, adding value to both shareholders and customers. Likewise, at Atento we are very grateful for the work and dedication that Jose Azevedo has dedicated to the company in recent years and for his great contribution”.
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Sergio Passos New CFO
To reinforce this reorganization, Atento has announced the appointment of Sergio Ribeiro Passos as Chief Financial Officer of the Company. Passos, 55 years old, who replaces Jose Antonio de Sousa Azevedo who left the Company on June 9, 2022, will also form part of the Company’s Executive Committee.
Before joining the Company, Passos holds over 24 years of experience as a CFO at different companies within the customer experience sector, including Teleperformance, G4S and Tecnología Bancaria SA. For the past three years, Passos has worked at Atento Brazil as CFO and corporation as FP&A strategy Director, where he has performed his duties with great success, helping to implement financial and business development strategies in the region that have generated value for all Atento stakeholders.
“It is an honor to take on this new professional challenge, and to carry on improving our growth trajectory and fulfilling Atento´s goals and vision”, said Passos. “We look forward to the coming years with optimism, to continue to build a stronger more efficient Atento serving better all our stakeholders.”
Dimitrius Oliveira takes over the management of Atento’s South America Region
The appointment of Dimitrius Oliveira as the new President of the company’s South America Region means that in addition to Brazil, he will be in charge of operations in the five countries in which Atento operates in South America, a strategic region of great relevance for the business. In his new position, Oliveira, chosen for his deep experience in the CX sector, will have the mission of expanding Atento’s performance as a strategic partner for companies that face digital transformation processes and that place the customer at the center of their strategy. In addition, he will consolidate the One Atento culture, in which the Company works as a single, global team.