Global digital business and IT services leader NTT DATA has announced the acquisition of Stockholm-headquartered ServiceNow specialist Netgain AB, combining its operational scale with The Cloud People acquired by NTT DATA in December 2025 to establish Sweden’s largest pure-play ServiceNow consultancy. Founded in 2008, Netgain brings approximately 60 specialists and over 160 certifications across IT Service Management (ITSM), Human Resources (HR), and Customer Service Management (CSM), expanding NTT DATA’s strategic presence and capacity across the Nordics and broader European markets. The transaction reinforces NTT DATA’s broader ambition to drive AI-powered workflow automation and connected digital experiences by pairing Netgain’s local advisory, implementation, and managed services expertise with the international delivery network of NTT DATA Business Solutions. Emphasizing the strategic alignment driving the transaction, Jatin Rajpal, Senior Executive and Global Head of ServiceNow at NTT DATA, stated:
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“Demand for AI-enabled workflow automation and connected service experiences continues to grow, making the ServiceNow platform an increasingly important part of our customers’ transformation strategies. As we continue to develop our ServiceNow business, we are focused on expanding our capabilities and strengthening our presence in key markets around the world. The acquisition of Netgain supports that ambition by adding expertise and capacity in Europe that complement the strength of The Cloud People.” Highlighting the European expansion strategy, Bjørn Jarl, CEO of The Cloud People, noted: “This acquisition is an important step in our ambition to build a leading ServiceNow organization in Europe. Beyond the strategic fit, what stands out is the strong alignment between our organizations.” Reaffirming continuity for clients, Eva Sandberg, CEO of Netgain, added: “Joining NTT DATA Business Solutions and The Cloud People represents an exciting next chapter for Netgain. Our customers will continue to work with the team they know and trust while gaining access to a broader international network, additional resources and expanded capabilities that will support their long-term success.” Ultimately, this consolidation accelerates digital transformation capabilities for Nordic enterprise and public sector organizations navigating complex, platform-driven modernization.