IntelePeer debuted its SmartAnalytics™ Starter Pack during HLTH 2025 to help multi-site healthcare organizations harness AI-driven analytics to meet critical operational needs. The Starter Pack targets decreased no-shows, fewer unanswered calls, and recovered outstanding patient receivables by offering actionable insights that are rooted in customer interaction data. Key capabilities are actionable insights in two weeks or less after deployment, real-time dashboards and call analysis, and the delivery of one patient engagement automation use case, for example, appointment management or receivables collection. These applications help organizations find opportunities to improve operational efficiency, financial performance, and patient experiences.
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According to Frost & Sullivan, specialty healthcare SMBs face problems from manual workflows. These workflows limit access, raise costs, and frustrate patients, providers, and staff. Up to 30% of incoming calls go unanswered. No-show rates often exceed 18%. Many clinics face over $100K in unpaid patient balances.
The Medical Group Management Association (MGMA) points out four key concerns for medical group leaders:
- Staffing
- Cost control
- Patient access
- Communication
They emphasize that analytics play a crucial role in driving growth and showing return on investment (ROI). IntelePeer’s SmartAnalytics Starter Pack provides a solution for overcoming such challenges, equipping healthcare organizations with the means to enhance efficiency and financial performance.