ServiceNow and NVIDIA have announced an expanded collaboration to bring intelligent workflows and open-models to enterprises at scale. Building on their longstanding partnership, ServiceNow is introducing Apriel 2.0 a next-generation open model from its Nemotron family that has been post-trained with data from both ServiceNow and NVIDIA and is engineered for faster, smaller, and more cost-efficient deployment. The joint offering also includes integration of ServiceNow workflows with NVIDIA’s AI Factory for Government reference design, enabling organisations including those in regulated sectors to deploy autonomous and semi-autonomous agents that address service-related pain-points across IT operations, customer service and data-centre asset management. “The next wave of AI is about more than innovation. It’s about execution how fast and how responsibly enterprises can put advanced intelligence to work,” said Pat Casey, CTO and EVP of DevOps at ServiceNow. “Our collaboration with NVIDIA is built around that idea. By releasing open models with best-in-class reasoning, we can deliver AI that’s efficient, trusted, and built to scale.” “Open models give enterprises the transparency and control they need to specialise AI to their data, workflows, and trust standards,” said Kari Briski, Vice President of Generative AI for Enterprise at NVIDIA. “By integrating NVIDIA’s Nemotron open model technologies with ServiceNow’s automation platform, we’re helping customers easily build and scale intelligent systems for the enterprise.”
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Apriel 2.0 is designed to match the reasoning and accuracy of much larger models while supporting native multimodal input such as screenshots, forms and diagrams for richer context across workflows, making it suitable for regulated industries such as financial services, healthcare and telecoms. According to Gartner, smaller context-specific models will outpace general-purpose models by 2027 in usage volume. The production rollout of Apriel 2.0 is expected in Q1 2026, along with the integration of ServiceNow’s Data Centre and Network Asset Management capabilities into NVIDIA AI Factory deployments. The partnership aims to accelerate enterprise AI adoption by delivering trusted, human-centred systems that connect people, processes, data and devices in a single platform.