Using a combination of incident analysis, telemetry, and machine learning, the Xurrent Sera AI is now an AI site reliability engineering (SRE) teammate on the company’s Incident Management and Response platform. It helps engineering and operations teams research outages, determine root cause, and address issues more quickly. The solution examines past incidents telemetry code changes, and current system context to detect likely root causes, recommend evidence to gather, and suggest remediations. Xurrent Sera Investigate connects information in code repositories, monitoring, and past incidents so engineers don’t have to jump between disconnected data sources; it also offers features like natural-language incident queries, incident updates, post-incident documentation, root cause determination, and incident summaries. The platform is designed to keep engineers involved in investigation and remediation decisions while reducing manual work during high-pressure incidents.
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Deutsche Telekom uses Xurrent’s incident response platform to help maintain service reliability during major live events and keep customer-facing services running smoothly.”Engineers have AI to help them write code, but when that code breaks, they are still left searching through logs, dashboards and past incidents to understand what happened,” said Brian Wenngatz, CEO of Xurrent. “The next step is bringing that same level of AI support to incident resolution, giving engineers the context they need to move faster while keeping their expertise and judgment at the center.”Xurrent includes its AI capabilities across the platform without additional charges for premium AI features.