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Next Generation Trust Services Upgrades IT Systems to Boost Customer Service and Security

Next Generation Trust Services to Introduce Cloud-Based Website Enhancements to Improve Customer Service Activity logo/it digest
Next Generation Trust Services to Introduce Cloud-Based Website Enhancements to Improve Customer Service Activity logo/it digest

As demand for faster, more secure financial computing builds and customers’ online activity grows, Next Generation Trust Services has met changing needs yet again with new IT system upgrades. The administrator of self-directed retirement plans has recently installed a more robust server with expanded capabilities and protections. These upgrades are the latest in a series of technology improvements the financial services firm started in 2012; the firm hired Compunite Computers in Pine Brook, N.J., a managed services and cloud provider, to implement the new systems.

“Our client base is growing tremendously and so were the demands on our existing system,” said CEO Jaime Raskulinecz. “We now have system redundancy and extra protections for all our data, software and hardware, and a proactive IT partner that will ensure our systems are always upgraded as they should be.” Raskulinecz said the IT upgrades add more network security, more stable and faster internet connections, and more reliable services that will be monitored continuously.

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Next Generation’s new IT enhancements include:

24x7x365 proactive network monitoring and remediation – this ensures that all computer systems are available and ready for daily business demand at all times. The round-the-clock monitoring means that IT engineers can respond quickly to remedy a service interruption, with minimal or no disruption to office operations.
Multi-layer security for internet browsing and email – the need for more powerful security around internet and email activity, especially in the financial services field, cannot be underestimated. Next Generation Trust Services’ server has advanced firewall protection and new anti-virus and intrusion protection to safeguard against system breaches.
Offsite and local data backup with replication to secondary secure location – this feature ensures that Next Generation can easily recover and restore its data and all programs in the event of a power outage or system problem. Compunite installed the IT industry’s leading service that has the highest compliance standards available for financial services companies. Critical data remains secure and backed up in multiple locations.
Next Generation Trust Services’ customers self-direct their retirement accounts, making all their own investment decisions. With self-directed IRAs, individuals may invest in a broader array of assets, both traditional and nontraditional, such as real estate, precious metals, and commodities. Next Generation handles all the account administration and transaction support, and provides guidance and education about self-directed IRAs to its customers and the investing public at large.

“At Next Generation we pride ourselves on providing superior customer service; this is yet another way for our team to deliver on that promise,” said CEO Jaime Raskulinecz.

About Next Generation Trust

Next Generation Trust Services (NGTS), headquartered in Roseland, New Jersey, is a professional third-party administrator of self-directed retirement plans. NGTS provides education, administrative support, and account maintenance to individuals interested in self-directing their retirement portfolios with a wide variety of investments that are not typically found in an IRA, such as real estate, precious metals, notes and mortgages, private placements, accounts receivables, limited partnerships, hedge funds, and much more. Next Generation Trust Services serves clients globally via