Oracle Health has released to market its AI-Powered Patient Portal, that helps patients engage more easily, relieves clinical staff of administrative tasks, and brings to date the patient experience in healthcare. Seamlessly integrated with the Oracle Health platform and delivered as a pure-play cloud service, the patient portal uses built-in conversations with patients as well as generative AI to offer tailored self-service functionalities including automatic booking of appointments, insightful generation of the care summaries, visibility into billing and instant access to medical charts. Around the clock patient-friendly digital channel, enabled by the interface, reduces number of routine patient questions and administrative tasks previously performed by frontline healthcare workers and call centers. The AI architecture is in a safe and well-protected environment of enterprise-grade security and compliance standards, allowing sensitive healthcare data protection while the communication with the patient becomes smoother.
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Highlighting the platform’s focus on seamless patient access, “Patients today expect the same level of convenience, personalization, and immediacy from their healthcare providers that they experience in every other digital aspect of their lives,” said Seema Verma, Executive Vice President and General Manager, Oracle Health and Life Sciences. “With our AI-powered patient portal, we are providing health systems with a modern, connected platform that empowers patients to take control of their health journeys while allowing care teams to spend less time on routine administrative tasks and more time delivering high-quality, personalized care.” In conclusion, the commercial launch provides the healthcare system with a scalable base to enhance efficiency and raise the standards of healthcare delivery while satisfying the changing patient demands in the new digital healthcare environment.